The shared knowledge of the Digital Rapids Technical Services team ensures that users of Digital Rapids products have the answers they need when they need them.

If you wish to leave a message in regards to a support related issue, please contact support@digital-rapids.com. When your message is received, you will receive a response from one of our world-class product and support managers.

If you have a new Digital Rapids Product and have not yet registered this product as part of the installation process, please complete the information in the Registration Area. It is important to register your Digital Rapids product as it will ensure you have the correct key registration for the software you require, and it will ensure that we have the necessary information to provide you with the highest level of guaranteed support.

Enter the Forum Area if you would like to interact, share, and discuss aspects of Digital Rapids Products and the many facets to the media encoding/streaming marketplace. Here you can provide your thoughts and receive feedback from our Digital Rapids engineers, fellow users and industry professionals from around the globe.

If you have a Digital Rapids Product and wish to download the latest software upgrade or user-manual, identify the appropriate link in the Latest Software section of this page.



Latest Software and Manuals

Latest Digital Rapids Manuals and Readmes:

Stream 1.5 Software User's Guide

Stream 1.5.34 Release Notes

Stream Hardware Installation Manual

Stream 2.0 Software User's Guide

Stream 2.0.53 Readme

Copper User's Guide

Latest Digital Rapids Software:

If you are using Windows 2000
BEFORE you install Digital Rapids Software:
You must install Service Pack 4. You can download it from Microsoft using this link.
You must upgrade to DirectX 9 (or higher). You can download it from www.microsoft.com/directx

Latest Stream 1.5 Software (Mirror 1)     Latest Stream 1.5 Software (Mirror 2)

Digtal Rapids Logger (Mirror 1)                Digital Rapids Logger (Mirror 2)
Digital Rapids Logger: A tool that can be used to create a Deck Capture log on a system without DR hardware.

Digital Rapids Stream 2.0, StreamPro 2.0, StreamEnterprise 2.0

Digital Rapids Copper 1.0

System Requirements

Digital Rapids Stream hardware runs on a PC with a Microsoft Windows operating system.

More info on system requirements